Frequently Asked Questions

FAQs

We’re here to help answer any questions you may have about our products and services. If you don’t find the answer you’re looking for, feel free to contact us directly.

 

We offer Free Shipping on all orders over $200. Please note that your subtotal must be $200 without shipping, insurance and tax to qualify.

We will promptly notify you in the event that your package is returned to us as undeliverable. You will be invoiced for shipping costs to reattempt delivery. We cannot issue refunds or cancel orders in such cases. We are not responsible for undelivered packages due to incorrect shipping addresses or packages left unclaimed at the post office.

Send us a email at platinumlionpeptides@gmail.com with your order number and we will change it for you.

You can order directly from our website. Simply visit the Shop page, select the peptide(s) you're interested in, and follow the checkout process.

We offer standard and expedited shipping options. All orders are processed within 1-2 business days, and you will receive a confirmation email with tracking details once your order is shipped.