At Platinum Lion Peptides, customer satisfaction is our highest priority. If you’re not fully satisfied with your order, we’re here to help. Please review our return and refund guidelines below.

Returns & Exchanges

We accept returns within 30 days of receiving your order.

To initiate a return or exchange, email us at support@platinumlionpeptides.com with your order details. A team member will walk you through the process.

Return Eligibility
• Incorrect or Damaged Products
If you receive the wrong item or a product arrives damaged, we will cover return shipping costs.

• Unsatisfactory Products
If you’re not satisfied with your order for any reason, you may return it at your own expense.

• Missing Items
If any part of your order is missing, please contact us within 24 hours of delivery. We will investigate and resolve the issue promptly.

Non-Returnable Items
• Opened, used, or altered products
• Temperature-sensitive products (due to storage and sterility requirements)
• Sale or clearance items

These products are final sale and cannot be returned or refunded.

How to Start a Return

1. Contact Us: Email support@platinumlionpeptides.com within 24 hours of receiving your order.
2. Provide Information: Include your order number, the reason for return, and photos of the product and packaging.
3. Approval Review: Our team will review your request and confirm whether a refund or exchange is eligible.
4. Return Instructions: If approved, we’ll send you instructions to return the item.

Refund Process

After receiving and inspecting the returned item, we’ll notify you via email with the result.
• If Approved: A refund will be processed to your original payment method within 1–2 business days.
• If Not Yet Received:

1. Check your bank account.
2. Contact your credit card company (processing times vary).
3. Contact your bank (delays can occur).
4. Still waiting? Contact us at support@platinumlionpeptides.com.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, please email support@platinumlionpeptides.com.

Gift Returns
• If marked as a gift and shipped directly to you, you’ll receive store credit in the form of a gift certificate once the return is received.
• If not marked as a gift or shipped to the gift giver, the refund will go back to the original purchaser.

For additional questions or assistance, contact us anytime at support@platinumlionpeptides.com. Thank you for choosing Platinum Lion Peptides — where science meets performance.