Shipping Policy — Platinum Lion Peptides
At Platinum Lion Peptides, we prioritize reliable, transparent, and secure delivery. Please review the following shipping terms carefully.
Domestic Shipping Only
We currently ship to addresses within the United States only. International shipping is not available at this time.
Shipping Carriers & Logistics
All orders ship via FedEx. Orders going to a PO box ship via USPS.
Our headquarters are in Massachusetts, while all orders ship from our fulfillment center in California – ensuring consistent, timely, and reliable service.
Processing & Delivery
• Orders are processed within 24–48 hours on business days.
• Choose FedEx standard shipping (2–3 business days) or FedEx Express overnight at checkout.
• Orders to PO boxes ship via USPS and may take longer.
• You will receive a tracking number via email once your order ships.
Incomplete or Inaccurate Shipping Information
It is your responsibility to provide complete and accurate shipping details at checkout. If an order is delayed due to incorrect or incomplete information, or if we are unable to verify the shipping address, we are not obligated to refund shipping charges.
We will attempt to contact you to resolve the issue, but processing and shipping will only begin once all required information is confirmed.
Risk of Loss, Theft, or Damage
We partner with Route to provide optional shipping protection for your order. Route covers packages that are lost, stolen, or damaged in transit, ensuring a smooth and worry free delivery experience. We strongly recommend Route protection, especially for high-value orders.
If un-selected once a package is transferred to the shipping carrier, title and risk of loss pass to you. Platinum Lion Peptides is not liable for delays, losses, or damages while the package is in transit.
If a shipment is lost or damaged, we will assist you in filing a claim with the carrier. Refunds or replacements will be handled on a case by case basis.
Delivery Confirmation
The carrier’s tracking update showing a package as “Delivered” will serve as official proof of delivery.
It is your responsibility to retrieve the package promptly. We are not responsible for theft or loss after delivery is confirmed. For added security, you may request signature confirmation or arrange to have the package held at a FedEx location.
Undelivered Packages
If your tracking shows “Delivered” but you did not receive the package, please take the following steps:
- Check with neighbors or building staff to see if they accepted the package on your behalf.
- Contact your local FedEx office (or the post office for PO box orders)—FedEx can access GPS delivery coordinates and time stamps.
- If the courier verifies correct delivery, please allow up to 1 week for the package to surface or be recovered.
- If the package does not arrive after 1 week, email us at support@platinumlionpeptides.com for further assistance.
Missing, Wrong, Damaged, or Defective Items
We carefully document all orders before shipment to prevent fraudulent claims. If you receive an order that is missing items, contains incorrect products, or arrives damaged or defective, please contact us within 7 days of the delivery date.
• Missing Items: Notify us immediately. Once verified, we will ship the missing item(s).
• Wrong Items: Contact us right away. We’ll send the correct items after verification and provide a prepaid return label for the incorrect ones.
• Damaged Items: Send photographic evidence immediately. Upon verification, a replacement will be issued.
• Defective Items:
• For weight issues, include the make/model of your scale.
• For concerns with concentration or quality, we may request a sample for return analysis. Once verified, a replacement will be sent.
Returns of unopened items are covered by our Refund and Returns Policy: unopened items may be returned within 30 days of delivery, with return shipping paid by the customer.
For all shipping inquiries, please reach out to: support@platinumlionpeptides.com